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Acceptance may not be possible according to
the dog's nature. |
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Acceptance may not be possible according to
the dog's state of health
(i.e., illness and contagious diseases). |
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Dogs on heat (under menstruation) or those
that are pregnant cannot be accepted. |
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According to dog's behavior in the facility,
i.e., sudden attacking, etc.,
the service may be discontinued or s/he may be
refused from future facility use. |
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Depending on the dog, experiencing a different
enviornment at the facility may affect his/her
physical condition after going home. |
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When a dog becomes ill during the stay at the
facility, we will take him/her to the veterinarian
after informing the owner. Unless the facility
is obviously at fault for the pet's condition,
the fee that occurs at the vet will be charged
to the owner. |
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Services besides the dog run requires identification
for the first-time customers. |
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Visiting the facility to pick up (bring) your
pet after or before business hours requires an
extra charge (1000 Yen per 30minutes) . |
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Please be aware that DOG INC. will not be held
responsible for inevitable injuries and deaths
of any dog due to unexpected accidents, natural
disasters, chronic illness, snd idiosyncrasies. |
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Punctuality is essential in dropping off and
picking up your dog for the Doggy Shuttle and
other doggy-delivery. Please inform a DOG INC.
staff if you cannot make it on time for the ride. |
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When the owner cannot pick up a dog in time
(1hour after the business time), the dog will
be staying at the facility overnight, in which
an extra overnight fee will be charged. |
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Due to traffic reasons, the pick up (and sending
back home) arrival time may vary within a few
minutes. We ask for your patience and understanding. |
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In regards to meals and treats, please bring
food that your dog is accustomed to eating. |
